Refund & Return Policy

Refund & Return Policy

At Vionesto, customer satisfaction is very important to us. Since we operate under a dropshipping model, all orders are fulfilled and shipped directly by our trusted suppliers. Please review our refund policy carefully before making a purchase.

1. Eligibility for Refunds & Returns

We offer refunds or replacements only in the following cases:

  • The product arrives damaged or defective.
  • The product received is incorrect or not as described.
  • The product does not arrive within the maximum delivery timeframe stated at checkout.

2. Non-Refundable Items

Refunds are not available in the following cases:

  • Change of mind after the order is placed.
  • Incorrect shipping address provided by the customer.
  • Items that have been used, altered, or damaged after delivery.
  • Personalized or digital items (where clearly marked as non-refundable).

3. Requesting a Refund

To request a refund, you must:

  1. Contact us at 📧 support@vionesto.com within 7 days of receiving your order.
  2. Provide your order number, a clear description of the issue, and supporting evidence (e.g., photos of the product/package).
  3. Wait for confirmation from our team before returning any items. Unauthorized returns will not be accepted.

4. Refund Processing

  • Once your claim is reviewed and approved, your refund will be issued to your original payment method.
  • Processing times may vary depending on your payment provider, but typically take 5–10 business days.
  • In some cases, we may offer a replacement instead of a refund.

5. Shipping Costs

  • Return shipping costs (if applicable) are the responsibility of the customer unless the return is due to our error (wrong or defective item).
  • Shipping fees paid at checkout are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then, contact your credit card company or bank (it may take some time before your refund is officially posted).
  • If you still have not received your refund after 10 business days, please contact us at 📧 support@vionesto.com.

7. Contact Us

For questions or concerns regarding this Refund Policy, please contact us at:
📧 support@vionesto.com