Shipping & Delivery Policy
Shipping & Delivery Policy
At Vionesto, we work with trusted international suppliers to deliver products directly to your doorstep. Please review our shipping policy carefully before placing an order.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Times
Delivery times vary depending on the destination country:
- United States & Europe: 7–15 business days
- Canada & Australia: 10–20 business days
- Other International Destinations: 10–25 business days
Please note: Delivery delays may occasionally occur due to customs, weather conditions, or peak holiday seasons.
3. Shipping Costs
- Shipping fees (if applicable) will be calculated and displayed at checkout.
- Some items may qualify for Free Shipping (as stated on the product page).
4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- Tracking information may take up to 3–5 business days to update.
5. Customs, Duties & Taxes
- International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
- Vionesto is not responsible for delays caused by customs clearance.
6. Wrong Address Disclaimer
- Customers are responsible for providing the correct shipping address.
- We are not responsible for orders delivered to an incorrect address provided at checkout.
7. Lost or Damaged Packages
- If your package is lost in transit or arrives damaged, please contact us at 📧 support@vionesto.com with your order number and evidence (if applicable).
- We will work with our suppliers to resolve the issue by sending a replacement or issuing a refund.
8. Contact Us
For questions about this Shipping Policy, please reach out to:
📧 support@vionesto.com
